How much is it? All of our rooms are $25 per person (plus tax) and credit card payment is due when you book. Please note that we do not accept cash. For large groups that require multiple bookings, please call us at (864) 397-5625.
Do we need to schedule a time or can we just show up? We require you to schedule online to make sure that we have an opening for you and your group.
How old do you have to be to play? Because of the challenging nature of the game and some of the puzzles, our rooms may have age restrictions. Please refer to each room's description for more details. Children under 13 must be accompanied by at least one paying adult (21 and over). If a group has 6 children under the age of 13, an adult over the age of 21 can be the 7th member of the group (please call to make arrangements). Please feel free to call us at (864) 397-5625 prior to booking to discuss options. Can I have my birthday party at Trapped? Sure! All you need to do is contact us so we can make arrangements for a special time slot.
Will other people be in the room? There are 6 tickets available for each time slot. If you are a group of less than 6 people, and do not want anyone else in the room with you, then you will need to book all 6 tickets.
Can we have the room to ourselves? There are 6 tickets for each time slot available. If you want the room to yourself, you will need to book all 6 tickets or there is a chance that there will be other guests with you.
Do we offer group discounts? Groups of over 30 people wishing to block off several time slots will receive 20% the total cost. To schedule a group booking please contact [email protected].
Is this game good for groups wanting to do team building? This game is perfect for team building! To solve the puzzles, you have to rely on teamwork, so this is a fantastic team building opportunity. Come with your co-workers, teammates, church group, school group, corporate group . . . the possibilities are endless!
Can we bring alcohol? We don’t have an alcohol permit, so that wouldn’t be allowed. Also keep in mind that anyone who comes in under the influence of alcohol or drugs WILL NOT be allowed to participate.
Can we eat or drink in the rooms? Unfortunately, we do not allow food or drinks into the rooms because the puzzles could get damaged if there is a spill. Clear bottles with water are allowed.
Is the room scary? It depends on the room. Our current room, Dorothy's Dream, is not meant to be scary, but it is mysterious. It is more a mental puzzle solving and teamwork challenge to escape.
Is the room kid friendly? It depends on the room. Our current rooms are appropriate for all ages; however, please be aware that children under 13 must be accompanied by a paying adult over the age of 21.
Is photography allowed? Photography is allowed and encouraged in the waiting room, but NOT in the escape rooms in order to protect the integrity of the puzzles and the the privacy of the room.
What if we are running late? TRAPPED Emerald City Escape Room runs on a tight schedule which requires that participants arrive on time. There is no need to arrive more than 15 minutes ahead of your scheduled time. If you are more than 15 minutes late or if you fail to arrive, your time will be forfeited without refund. (NOTE: for every minute that you are late up to 15 minutes, you will lose a minute of your start time - i.e. if you are 10 minutes late, you will start with 50 minutes rather than 60).